Reservations
Eligible riders may schedule a trip on the Paratransit system by downlading the new rideCATconnect app (as of March 1, 2022) or by calling the CATConnect office at 239.252.7272, Monday through Friday, 8:00am until 5:00pm. If calling after hours, on the weekend and/or on a holiday, please follow voice mail instructions and leave your name and trip information on the voice mail. Someone will return your call to confirm your reservation.
Passengers approved for Paratransit service are required to book their reservation (through the app or by phone) no later than the day before the requested trip, or up to two weeks in advance. Same day service is not available. It is permissible under ADA regulations for reservations staff to negotiate the requested pick-up time within a one-hour window before or after the passenger’s requested pick-up time. For TD trips, due to the size of the County, the pick-up time may be within a two-hour window before or after the passenger’s requested pick-up time.
When you call to schedule a trip, please be ready to provide:
Required Reservation
INFORMATION
- 1Your name and date of trip
- 2The time you want to be at your appointment and your return trip pick-up time
- 3Your pick-up address and telephone number
- 4Destination name, address, and telephone number
- 5Whether you use a wheelchair or other mobility device
- 6Whether a personal care attendant (as indicated during the eligibility process) or guest will be riding with you, along with their name(s)
- 7The specific door, entrance or waiting area at which you wish to be picked up and dropped off
- 8Whether the customer has a service animal
- 9Whether there are any other special considerations for travel.
Each trip is limited to one destination. Brief stops at locations before the scheduled destination will not be allowed. If multiple destinations are needed, each section of the trip must be scheduled separately. A separate fare is required for each destination.
